1. Are these Genuine OEM parts?

“Yes, we only sell genuine Original Equipment Manufacturer (OEM) factory parts; we are a family owned group of 4 Automotive Dealerships.  We don’t sell used, aftermarket or seconds. Only Original Equipment Manufactured parts can offer the correct fit, finish and performance. Our Family owned chain of dealerships are located in the metro Phoenix Area. We have been in business for 34 years. Our dealerships are: Santan Superstore of Chandler Arizona, Subaru Superstore of Chandler Arizona, Acura of Tempe Arizona and Hyundai of Tempe Arizona.

2. Why do you need my VIN number when placing my order?

“Your Vin number allows our parts catalog to only show parts that apply to your car and also gives us information about the color of the car for interior and exterior items in different trim, fabric, colors or exterior parts that may be painted. While our online catalogs are accurate it’s not 100 percent It also lets us be more accurate.”For our Canadian customers we cannot look up your parts by using your VIN number. Vehicles produced for Canadian consumption are excluded from our US catalogs. While in most cases the parts are identical we have no access to Honda of Canada’s Parts catalogs to verify this. We will be happy to supply you with our part numbers so you can verify the part numbers. If you cannot do this please supply us with as much detail about your vehicle in the comments section during checkout.

3. Why did my shipping prices go up? / why are you requesting more freight?

“There could be a number of reasons for prices to go up. The most common reasons which are listed in the shipping policy are Oversized and Overweight items. While the estimated shipping prices are usually good, when dealing with oversized items and overweight items carriers charge more per pound or based on the size of the box.  Items like those that are part of the exterior of the car like a bumper cover or fender or items like interior door panels and even light moldings that go the length of the car, those items are considered oversized because of room they take up in a freight truck like UPS or FedEx so the charges will change because of the size. Items that are smaller but overweight will also change the pricing. Something like a steel rim will be cheap in price but it weights 18-20 lbs and because of its weight freight will be based off it. Same with items like brake rotors, they are small and flat boxes but they way 10-15 lbs each. As stated in our policies nearly all external body parts are oversize and will not ship via regular UPS or FedEx, these parts will only ship on a freight truck. If you order body parts and select “ground” shipping your order will be placed on hold while we send you a freight quote for your order. Expect anywhere between 100 to 350 dollars depending on what your location is and what you purchased.  We will always ask for approval if your actual shipping is higher than your estimated freight.

For Canadian Customers there are Brokerage fees, Taxes and Tariffs that are involved and well as country of origin of your parts that we have to process. We like to ship Brokerage inclusive meaning that when the part arrives at your door you don’t have to pay the delivery person the additional charges. On some Canadian orders please expect an email with a total shipping price for your approval. Please respond to the email with your approval for faster service.

4. Why does it still say my order is processing?

“If we have to order the part from the factory warehouse it may take a few days to get the part into our dealership in order to ship the part out.”

5. How do I see replies to my questions and check my order status?

“If you log back into your Parts account and select “Parts account” you will come to a screen with five tabs on a window. They will say (Account information / Messages / Auctions / Order Status / My Favorites) the message tab will have messages from a parts rep with either questions or concerns or updates on the order which will also explain the order status and why it may be on hold or still processing.”

6. Why is it taking so long to get my parts?

Any ground service will be between 5-7 business days, while this may be faster most the time it is the window most freight company’s use. That along with having to order the parts in could lead to a longer delay then you might expect. While this is unusual to have that long of a wait it can happen and we do our best to let you know of any shipping delays.

7. Your site is showing the wrong pictures on the catalog I ordered the left side not right side can I return it?

Here are a few tips to help you demystify our parts illustrations and ensure that you get the correct part for the correct side of your vehicle. First off, at least in North America, The Drivers side is considered the Left hand side of the vehicle and the Passenger side is the right side. Yes that excludes delivery vehicles here with the steering wheel on the “other side”   Think about sitting in your car in the driver’s seat. Your are sitting on the left side, the passenger is to the right. Even when you are standing in front of your car trying to order an engine mount  Left is still drivers side and Right is still passengers side.  All locations are oriented from the driver’s seat.

Now… on to those pesky parts illustrations that only show a picture one side. Nearly all vehicle manufacturers only illustrate one side of the vehicle. The illustrations are only a guide or representation of the actual part. In our catalogs when you come upon an illustration your key to finding the correct part is to click on the “call outs” in the yellow area above the illustration. Say you are looking at a picture of a fog light for your vehicle and its #8 in the illustration. Go above the illustration and find #8 and click on the description by #8. Below the Yellow area two choices will appear below.…. Fog Lamp Left and Fog Lamp Right. THEN you can add the correct side to your cart from there.

Say you already ordered the wrong side and you want to return it? Contact us please, in most cases we will let you return the part providing it’s within our return policies. Another handy item is if you are still not sure, please state which side you are ordering in the comments section while you are placing your order.

8. Can you drop ship items from the factory?

The vehicle manufacturers do not allow us to have parts drop shipped to the customer; they must arrive into the dealer ship before they can get shipped out to you.

9. Do you ship to……..?

We ship to the 50 United States including the District of Columbia and All provinces of Canada. ONLY.


About MyImportParts

parts blog for myimportparts.com family of automotive websites. www.shopsubaruparts.com www.acurapartssource.com www.shophyundaiparts.com www.factoryhondaparts.com www.shopvolvoparts.com
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